Privacy Policy

At DigiLIMS ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information and laboratory data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Laboratory Information Management System (LIMS) platform.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, phone number, and job title
• Company name and address
• Billing and payment information
• Account credentials and authentication information
• Communication preferences

1.2 Laboratory Data

As a LIMS provider, we process laboratory data including:

• Sample information and test results
• Laboratory workflows and processes
• Reports and analytical data
• Client information and sample tracking data

1.3 Automatically Collected Information

We automatically collect certain information when you use our platform:

• IP address and device information
• Browser type and version
• Usage patterns and analytics data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our LIMS platform
• To process transactions and manage your account
• To send you important updates and notifications
• To provide customer support and respond to inquiries
• To analyze usage patterns and improve our services
• To ensure compliance with legal and regulatory requirements
• To detect and prevent fraud or security issues

3. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures
• Compliance with ISO 27001 and NABL standards

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or merger

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@example.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Laboratory data is retained according to your subscription plan and applicable regulatory requirements.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

11. GDPR Compliance

DigiLIMS complies with the General Data Protection Regulation (GDPR). If you are located in the European Economic Area (EEA), you have additional rights under GDPR. Our lawful basis for processing your data includes contract performance, legitimate interests, and consent where applicable.