Terms of Service

These Terms of Service ("Terms") govern your access to and use of DigiLIMS ("Service," "Platform," or "we"), a cloud-based Laboratory Information Management System (LIMS) provided by DigiLIMS. By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using DigiLIMS, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

DigiLIMS is an AI-powered Laboratory Information Management System that provides:

• Sample management and tracking
• AI-powered analytics and reporting
• Client portal for sample tracking and report access
• Automated workflow management
• Data storage and backup services
• API access and integrations

3. Account Registration

To use our Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or have parental consent
• Comply with all applicable laws and regulations
• Notify us immediately of any unauthorized access

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Your subscription will automatically renew unless cancelled before the renewal date.

4.2 Payment Terms

• Payment is due in advance for each billing period
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

4.3 Free Trial

Free trials are available for new users. At the end of the trial period, your account will automatically convert to a paid subscription unless cancelled.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use automated systems to access the Service without permission
• Share your account credentials with unauthorized parties

6. Intellectual Property

6.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by DigiLIMS and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service according to these Terms.

6.2 Your Data

You retain all rights to your laboratory data and content. By using our Service, you grant us a license to store, process, and display your data as necessary to provide the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data, but you are responsible for maintaining appropriate backups of your data.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. We reserve the right to:

• Perform scheduled maintenance with advance notice
• Modify or discontinue features
• Suspend service for violations of these Terms

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DigiLIMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless DigiLIMS from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

11.2 By Us

We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your access to the Service will cease, and we may delete your data after a reasonable retention period.

12. Data Export

Upon termination, you may export your data for up to 30 days. After this period, we may delete your data in accordance with our data retention policies.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of [Your Jurisdiction].

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

16. Contact Information

For questions about these Terms, please contact us:

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DigiLIMS regarding the Service and supersede all prior agreements.